Total Facility Management for
appr. 87,000 sqm

Background
F. van Lanschot Bankiers is the oldest independent bank in the Netherlands with offices in the Netherlands, Belgium and Luxembourg. This financial institution decided to outsource the facility department in order to professionalise. The choice of AAFM as partner is mainly based on the HR policies, flexibility and transparency. The contract has a duration of 5 years.

Our role
AAFM has overall responsibility for managing and implementing the facility services of F. Van Lanschot Bankiers. The acquisition included a staff transfer of 37 employees. The services portfolio consists of:
Waste Management, Envelope Services, Project Management, General Management, Energy Management, Reprographics/Printing, Archiving, Buildings Maintenance, Sanitary Ware, Vending Machines, Houskeeper Services, Cleaning, Security, Office Supplies, Service Desk, Signage, Mail Services, Technical Maintenance, Internal Planting, Furniture, Garden Maintenance, Catering & Managing Board Restaurants, Pest Control, Churn/housing, Parking Services, Lease Cars.

Added Value
Core of the added value that AAFM offers to F. van Lanschot Bankiers include: Demand Management structure, offering new perspective to transferred staff, professionalism, bring in “best practices” and innovations, implementation of FMIS system, providing continuity, increase flexibility of service provision, ensuring quality, transparency and efficiency in providing services and processes, financial management and cost reductions.
The bottlenecks for which AAFM had to find a solution are:
 The transfer of operational staff working in the field of Document Services. This service was not part of the outsourcing but it is an integral part of the AAFM management solution.
 Achieving collective transfer of pensions for transferred staff.
 Analysis of the difference between existing services and the service provision in the new situation.